Shipping and delivery policy

Shipping & Delivery Policy

Effective Date: 8-12-2024

Aditya Raj Publication is committed to delivering your orders accurately, in good condition, and on time. This Shipping & Delivery Policy outlines the terms and conditions associated with the shipping and delivery of products purchased through our website, examsiddhi.com (“Service”).

1. Shipping Locations

We currently ship products within India. International shipping is not available at this time.

2. Shipping Methods & Delivery Times

Standard Delivery:

  • Orders are processed and shipped within 2-3 business days after payment confirmation.
  • Estimated delivery time: 5-7 business days from the shipping date, depending on the destination.

Expedited Delivery:

  • Available for select locations.
  • Orders are processed and shipped within 1-2 business days after payment confirmation.
  • Estimated delivery time: 2-4 business days from the shipping date.

Please note:

  • Delivery timelines are subject to change due to unforeseen circumstances such as weather, strikes, or other external factors.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on the delivery location and chosen shipping method. Certain promotions or order values may qualify for free shipping, as specified on the Service.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Tracking updates are provided by the respective courier service.

5. Failed Delivery

If a delivery attempt is unsuccessful due to the following reasons:

  • Incorrect or incomplete address
  • Unavailability of recipient
  • Refusal to accept the package

The package may be returned to us. In such cases, we will contact you to arrange a re-delivery, which may incur additional shipping charges.

6. Damaged or Missing Items

We take utmost care in packing and shipping your products. However, if your order arrives damaged or with missing items:

  1. Notify us within 48 hours of receiving the order.
  2. Provide photographs of the damaged package and products for assessment.
  3. After verification, we may offer a replacement, store credit, or refund, at our discretion.

7. Address Changes

If you need to update your shipping address after placing an order, please contact our customer support at [insert email/contact number] within 24 hours. Changes may not be possible once the order is processed for shipping.

8. Delayed or Lost Shipments

While we strive to ensure timely delivery, certain circumstances may cause delays or loss of shipments. If your order is significantly delayed or lost, please contact our customer support team. We will work with the courier service to resolve the issue promptly.

9. Contact Us

For questions or concerns regarding our Shipping & Delivery Policy, please contact us:

 

We reserve the right to update this policy at any time. Changes will be posted on this page and will become effective immediately upon posting.

 

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